Return & Refund Policy

1) 30-Day Return Window (Change of Mind)

We accept returns within 30 days of delivery for eligible items.

To be eligible for a return:

• The product must be unused and unopened (factory seal/blister packs intact)
• In original packaging
• With proof of purchase (order number and/or checkout email)

If the seal is broken or the product has been opened/used, we cannot accept a return for hygiene and safety reasons, unless the item arrived damaged/defective.

2) Order Cancellations & Changes (Important)

Our fulfillment process begins very quickly. We can only guarantee cancellations or order changes if we are notified within 15 minutes of the order being placed.

After that time window, orders may already be in processing or transit and cannot be canceled or modified.

3) Subscriptions (Cancel Anytime)

If you have a subscription, you can cancel it at any time to stop future renewals and shipments.

• You can cancel through your customer account (Subscriptions → Cancel), or
• Email us at hello@hydrolabs.info and we can help verify/cancel it for you.

Canceling a subscription stops future renewals. Any order that has already processed or shipped may still arrive.

4) Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, defective, incorrect, or missing items, contact us within 30 days of delivery. We will offer, at our discretion:

• A free replacement, or
• A refund to the original payment method

Please keep all packaging materials until your case is resolved.

5) Delivery Issues (In Transit / Delivered But Not Received)

Some shipments may experience delays due to high order volume or carrier slowdowns, and tracking scans can occasionally lag.

If your package shows delivered but you have not received it:

• Contact us as soon as possible and we will assist with next steps, which may include a carrier investigation/claim.

If a shipment is confirmed lost after the carrier process, we will work with you on the fastest available resolution (replacement or refund, depending on the case and order status).

6) How to Start a Return or Claim

Email hello@hydrolabs.info with:

• Order number and the email used at checkout
• Reason for return/claim
• For damage/defects: clear photos of
  1. outer package,
  2. shipping label,
  3. product issue (video optional)

We’ll reply with instructions if your return/claim is approved. Do not send products back without authorization.

7) Return Shipping Fees

• Change-of-mind returns: customer is responsible for return shipping.
• If confirmed damaged/defective/incorrect due to our error: we will cover return shipping where applicable, or we may resolve without requiring a return.

Original shipping fees (if any) are non-refundable.
If your order qualified for free shipping, we may deduct the actual outbound shipping cost from your refund where permitted.

8) Refunds

Once your return is received and inspected, we’ll notify you of approval or rejection.
If approved, refunds are issued to the original payment method. Banks/payment providers typically take 5–10 business days to post the refund after it’s processed.

9) Exchanges

We don’t offer direct exchanges for change-of-mind returns. If you’d like a different product, please return the eligible item (if approved) and place a new order.

10) Non-Returnable Items

The following are not eligible for return (except if damaged/defective upon arrival):

• Opened or used products
• Products with broken seal
• Gift cards (if applicable)
• Final sale / clearance items (if labeled as such at purchase)

11) Address Issues, Refused Deliveries, and Returned-to-Sender

Orders returned due to incorrect/insufficient address provided at checkout or refused deliveries may not be eligible for a full refund. If returned successfully, any refund (if applicable) will be evaluated based on the order condition and costs incurred.

Contact

hello@hydrolabs.info

Legal Rights

This policy does not affect any rights you may have under applicable consumer protection laws.

Shipping

We process orders between Monday and Friday. This includes order verification, tailoring, quality check and packaging. Orders will be processed within 1–2 business days from the order date and then shipped the next day after the processing day.

You'll receive an email from us with the tracking number(s) as soon as your order is shipped.

Delivery

Once shipped, most of our deliveries happen within 4–7 business days. We encourage you to provide your phone number at the checkout page so that our shipping carriers can reach out to you to coordinate the delivery, if needed.

While we use reasonable efforts to satisfy the shipping and delivery dates provided above, we shall not be liable for any delays in shipments.

Shipping

HydroLabs ships products internationally using a wide range of international shipping vendors.

Although shipping times vary, most orders are delivered within 2 weeks.

Once the item is posted, the transaction will be marked “Shipped” and you will receive an email notification. Contact HydroLabs if you do not receive your purchase within 3 weeks upon order placement.

HydroLabs shipping charges DON’T include:

• Country specific customs – import – duties – tax fees associated with your package delivery.
• These fees must be paid by the customer directly to the delivery carrier at the time of delivery.
• Charges from HydroLabs include only the cost of your item(s) and the cost of shipping.
• Additional charges for customs, import, duties, or tax fees must be paid by you.

Additional charges for customs, import, duties, or tax fees must be paid by you. We don’t control these charges and we can’t predict what they might be, as we ship worldwide, and customs policies differ widely depending on destination. Please contact your local customs office.

Where can I find my tracking number?

When your item(s) are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.

If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it!

Order changes

Once your order has been shipped, it can't be modified or cancelled. If you'd wish to return a product, you have to start out the returns procedure once you've received the item.

Privacy Policy

Last updated: January 7, 2026

HydroLabs operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). HydroLabs is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
• Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
• Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here.
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the “sale” or “share” of your personal information or to opt out of the processing of your personal information for purposes considered to be “targeted advertising”, as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent from your web browser or device.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at hello@hydrolabs.info or contact us at 30 N Gould St ste n, Sheridan, WY, 82801, US.

Terms of Service

Effective date: January 28, 2026

These Terms of Service (“Terms”) govern your access to and use of the website and services operated by HYDROLABS LLC (“HydroLabs”, “we”, “us”, “our”). By visiting our site and/or purchasing from us, you agree to be bound by these Terms and our Privacy Policy.

Merchant information

HYDROLABS LLC

83802 N Gould St Ste

Sheridan, WY 82801

United States

Support: hello@hydrolabs.info

1) Eligibility

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, and you have the legal capacity to enter into a binding agreement. You may not use our products or services for any illegal or unauthorized purpose.

2) Prohibited conduct

You agree not to:

• violate any applicable laws or regulations;
• infringe the rights of others;
• attempt to gain unauthorized access to our systems, accounts, or networks;
• transmit any worms, viruses, malware, or destructive code;
• engage in abusive, harassing, deceptive, or fraudulent conduct.

We may suspend or terminate access to the site for conduct we believe violates these Terms.

3) General information and disclaimers

Information on our site is provided for general informational purposes only and is not medical advice. You should consult a qualified professional before making health-related decisions. Individual results may vary.

We strive to present accurate information, but we do not warrant that product descriptions, pricing, availability, images, or other content is accurate, complete, reliable, current, or error-free. We reserve the right to correct errors and to update content at any time without notice.

4) Products and availability

Certain products or services may be available exclusively online and may be limited in quantity. We reserve the right to limit the quantities of any products or services we offer and to discontinue products at any time.

5) Prices and changes

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the site, products, or services (or any part thereof) at any time without notice, except where notice is required by law.

6) Orders, billing, and account accuracy

We reserve the right to refuse, cancel, or limit any order to the extent permitted by law, including (without limitation) orders that appear to be placed by dealers, resellers, or distributors, orders involving suspected fraud, pricing errors, or inventory limitations.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store, and to promptly update your information so we can complete your transactions and contact you as needed.

7) Shipping and delivery

Shipping timelines shown on the site are estimates and are not guarantees. Risk of loss passes to you upon delivery to the carrier, except where otherwise required by law. If a package is marked as delivered by the carrier but you believe it is missing, contact us promptly so we can assist with next steps (which may include a carrier claim).

8) Subscriptions and recurring billing (if applicable)

If you purchase a product as a subscription, you authorize us to charge your selected payment method on a recurring basis at the frequency and price disclosed at checkout until you cancel.

Cancellation: You can cancel a subscription at any time through your customer account portal (if available) or by contacting us at hello@hydrolabs.info. To avoid being charged for the next renewal, you must cancel before your next billing date. Cancellation applies to future billing cycles only.

We may change subscription pricing from time to time, but we will provide notice as required by applicable law before changes take effect.

9) Returns and refunds

Returns and refunds are governed by our Return & Refund Policy posted on our website. If there is a conflict between these Terms and the Return & Refund Policy, the Return & Refund Policy will control for return/refund matters.

10) Third-party tools and links

We may provide access to third-party tools or links to third-party websites. We do not monitor or control them and are not responsible for their content, accuracy, availability, or practices. Your use of third-party services is at your own risk and subject to their terms.

11) User content (reviews, comments, submissions)

If you submit comments, reviews, suggestions, ideas, photos, videos, or other content (“User Content”), you grant HydroLabs a non-exclusive, worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, modify, publish, translate, distribute, and display such User Content in any media for the purpose of operating, marketing, and improving our business. You represent that you own or control all rights in your User Content and that it does not violate any law or third-party rights.

We have no obligation to (1) maintain any User Content in confidence, (2) pay compensation for it, or (3) respond to it. We may remove User Content at any time.

12) Privacy

Your submission of personal information through the site is governed by our Privacy Policy.

13) Security and communications

We use reasonable administrative, technical, and physical safeguards designed to protect information. Do not send payment card information to us by email. By using the site, you consent to receive communications from us electronically (such as by email or site notices).

14) Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITE, PRODUCTS, AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

15) Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HYDROLABS LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATING TO YOUR USE OF THE SITE, PRODUCTS, OR SERVICES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL HYDROLABS LLC’S TOTAL LIABILITY FOR ANY CLAIM EXCEED THE AMOUNT YOU PAID TO HYDROLABS LLC FOR THE PRODUCT(S) OR SERVICE(S) GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.

16) Indemnification

You agree to indemnify, defend, and hold harmless HYDROLABS LLC and its officers, directors, employees, and agents from any claim, demand, loss, liability, or expense (including reasonable attorneys’ fees) arising out of your breach of these Terms, your violation of any law, or your infringement of any third-party rights.

17) Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions.

18) Termination

We may terminate or suspend your access to the site at any time, without notice, for conduct we believe violates these Terms or is harmful to other users, us, or third parties, to the extent permitted by law.

19) Governing law and venue

These Terms and any dispute arising out of or relating to them shall be governed by the laws of the State of Wyoming, without regard to conflict of law principles. You agree that any legal action or proceeding shall be brought exclusively in the state or federal courts located in Wyoming, and you consent to personal jurisdiction and venue in those courts, unless applicable consumer protection laws provide otherwise.

20) Changes to these Terms

We may update these Terms from time to time by posting an updated version on our site and updating the effective date above. Your continued use of the site after changes are posted constitutes acceptance of the updated Terms.

21) Contact

Questions about these Terms should be sent to: hello@hydrolabs.info

Contact

Email:hello@hydrolabs.info

This website is owned and operated by Hydrolabs. By accessing and using this site, you agree to comply with and be bound by the Terms of Use outlined in this legal notice. If you do not agree to these terms, please do not use our website.